It may have happened to some of you: after updating or restoring iPhone, for some reason the device turns off and appears with frozen Apple logo on the device screen . What happens is that the moment we turn on the iPhone, the computer has to go through a series of processes before it is fully operational (all of this is done while we see the Apple logo on the screen. ).
If the phone is not higher than the logo, then something is wrong with the system boot processes. This situation can be relatively common, so here are some tips to follow if at any time this happens to you.
What to do to make your iPhone pass the apple logo
First of all, if your iPhone has been on the Apple logo for a few minutes without moving forward, you should try to force restart the device. For this you must follow these recommendations:
iPhone with Face ID, iPhone 8, and iPhone SE: press and release the volume up button. Then press and release the Volume Down button. Quickly press and hold the lock button until the iPhone restarts. iPhone 7/7 Plus: Hold down the lock button while pressing the volume down button. iPhone 4 / 4s / 5 / 5s / 6 / 6s: Hold down the lock button while pressing the home button.
Use Finder or iTunes to resolve the issue
If you restart the device and the problem persists, we recommend that you go to Finder to resolve it. Keep in mind that for multiple versions of macOS, you need to use Finder to sync your iPhone (iTunes is always used on Windows). What you need to do is follow these steps:
Open Finder on your Mac (or iTunes on one with Windows) and connect the frozen iPhone using a USB cable. Once the iPhone is detected, the platform will send you a notification that you need to restore the phone. Click on the Restore option. This will take care of restoring the phone and updating it to the latest version of iOS. When the process is complete, you will notice that the iPhone is already passing the Apple logo and is working fine.
What if my iPhone is not recognized?
If Windows Finder or iTunes doesn’t recognize your iPhone, you need to put it in recovery mode. For this, we recommend that you connect the device to the computer. While the device is connected, you need to force restart with these steps, but don’t release the buttons when you see the Apple logo, because you have to wait until the Connect to iTunes screen appears:
On Face ID, iPhone SE, or iPhone 8: Quickly press and release the volume up button. Press and quickly release the volume down button. Then press and hold the side button until the Connect to iTunes screen is displayed. On an iPhone 7 or iPhone 7 Plus: press and hold the side buttons and volume down at the same time. Hold them down until the Connect to iTunes screen appears. On iPhone 6s and earlier, iPad or iPod touch: Press and hold the Home button and the top (or side) button simultaneously. Hold them down until the Connect to iTunes screen appears.
After following these steps, you will see the Restore option on the computer screen, which you need to accept to complete the process and get your mobile device back without the frozen Apple logo issue.