Earlier this year, some smart speaker users complained about the inability to access results and web browsing. Complaints have surfaced in Reddit threads and Google forums from third-party speaker owners, brands like JBL and Lenovo. Now and we know, officially, that this is not an isolated case and that it is Google which is at the origin of this situation.

And it is that the American company has reported through a support page that from now on smart displays from third-party manufacturers, that is, all speakers other than Nest, will not be able to access Google Assistant web results or go directly to a website.

Clear boundaries, no ambiguities

Part of the cool thing about screen speakers is being able to see the results of Google Assistant queries on the screen when accessing related websites. Now, this function only belongs to Google speakers, which carry the Nest seal.

According to Google, the reason for this limitation is none other than the fact that these third-party devices do not have hardware support for “Safe Search” or “Secure Search”. On the web, they warn: “Important: Web access is not supported from non-Google smart displays.” And here is the explanation:

“We are always working to prevent adult content from appearing on shared devices. Since anyone can see or hear results on smart displays, we recently applied SafeSearch technology to the web browser on all devices. supported hardware devices For unsupported hardware, we ensure a safer web experience by providing an option to send the link to the device owner’s phone using the “Send Link” button.

The “Safe Search” function allows a user to filter explicit content (sex, violence, etc.) displayed in the results, whether performing Google searches at work, with children or for personal use. . This setting affects Google search results, but it won’t block explicit content you find on other search engines or on websites you visit directly.

Users first complained that when trying to access a web result, they saw a “Could not display” error page stating that “websites are disabled for this device” and a link to “g.co/assistant/web-filter”. Now this limitation becomes official.

“As of 2022, web access is only supported on smart displays with hardware running SafeSearch technology in your web browser. If web is not supported on your smart display or is stuck on a compatible smart display, you can still send the website link to the device owner’s phone.”

With this explanation, at present only the first and second generation Nest Hubs as well as the Nest Hub Max have this feature. For all other third-party speakers, Google offers the option to send the link to the phone to display the query on the web, although this is limited to the owner of the account the speaker is registered with.

More information | google
Through | 9to5Google